PillPack

Nine different meds, including one OTC, got my first shipment and it was perfect. They informed me because I had just refilled 2 of my meds, including a 90-day supply of one of them, there would be a transition time before all meds were in the pack. Totally understandable and professional. Highly recommend the service!

I signed up for this service a couple of weeks ago. Over a week ago, I got emails from the company, telling me that they were working on my first shipment. The email also said to reply to the message if I had less than a three week supply, and they'd expedite it and send an "interim supply." I immediately replied, saying that I had a little over one week of meds left, and asked to have the shipment expedited.

I called today to check up on things because I have not heard anything back from PillPack. First I was told that the email didn't exist, then I was told that they never received a reply from me (while I'm looking at the original email and reply). I'm now being told that they are not ACTUALLY working on a shipment - they are still trying to get the prescriptions transferred over from my local pharmacy. They corrected that to say that they were getting them from my doctor instead, and had not yet gotten a response from her office. They also said that they've gone ahead and billed my insurance - for the prescriptions that they don't yet have, but that I should go ahead and get one more refill locally. I canceled the account.

4/13/19 I just received a call from a rep before 1, who couldn't pronounce Glucophage, even after I said it 4 times. She says they can't get it and suggests the drug I'm allergic to! These people are going to kill someone. A pharmacist named Amy came on the phone and talked to me, saying that they saw my review and wonders if I want to find a different pharmacy. She repeatedly excuses the rep for suggesting they fill a drug I'm allergic to because "they aren't trained." They aren't trained to read notes? They aren't trained to see "Drug allergy?" I told her I don't care if it's the janitor. If they are dealing with customers and initiating anything dealing with a person's drugs - THEY NEED TO READ NOTES! I'm shocked and horrified.

If you have had a bad experience with this pharmacy, as so many have, please Google the Board of Pharmacy in your state and file an online complaint to have this investigated. You should also file a complaint with the BBB. Make sure you write reviews on all available sites reviewing this company. You may be saving someone's life! I have multiple learning disabilities and I thank God that I'm able to function enough to confront these things and say what is wrong. There are many disabled and elderly people who are not cognizant enough to catch these things, or speak for themselves. You have got to be their voice. Your terrible experience with this company needs to be investigated by the proper regulatory agencies.

Be advised - although PillPack told me many, many times that their services do not cost more, they do! PillPack is a standard pharmacy, not preferred, so all medications cost more! It's hidden by the fact that they fill and bill monthly instead of every 90 days. The theory is terrific and helped me a lot, but I can't afford to pay even $1 more for my medicines.

My mom is 83 and taking her medicine has become confusing. I loved the idea of PillPack, so I switched all of her prescriptions over. It has been an absolute nightmare. They are unqualified non-medical representatives which resulted in three errors in my mom's first order. I spoke with a very nice kid one evening who asked me if it mattered if my mom had Tylenol or Tylenol PM as he didn't realize the PM meant "to sleep." That should have been my first flag. I then had to call 5 or 6 times to try and re-order them correctly only asking them to remove the incorrect meds and replace with the correct meds. They agreed to send the missing meds so I then could add them to her current pack and they would fix next time. I didn't want to confuse her more so I just canceled the whole thing after getting nowhere and now I am being charged for meds that I had to return.

Stay away! Not what I would expect from an Amazon company. Huge liability in my opinion. Had I not checked my mom's order she would have been short three very important meds and also taken an incorrect one, which could have killed her.

I was very pleased with PillPack in the beginning. I had no problems receiving the correct medication in a timely fashion. However, in preparation for an upcoming vacation, I notified PillPack that I would need a vacation override in order to receive my supply of pills prior to the usual date. I was placed on hold while the customer service rep made an inquiry. She came back and told me that this was approved. In an attempt to confirm that my pills would be delivered sooner than usual because of a vacation override, I called them one month prior to the anticipated delivery date. When I called, I was assured that this was noted and that it was approved.

Approximately two weeks before the anticipated arrival date of my medications, I received an email stating that they would be delivered on Friday, March 8th, two weeks ahead of schedule per the vacation override request. When I did not receive the medication on Friday, I called the company, as I was leaving the county on March 10th for three weeks. I was told that my medication had in fact not gone out, and had not been approved by Express Scripts my Medicare Part D provider. During lengthy conversations with several customer service reps at PillPack, someone told me that Express Scripts had just approved my request that evening, March 8th. I was told they would fill the order and overnight it to me so that I would get it the following day, Saturday, March 9th.

When nothing came that afternoon, I called them to find out that it had not been filled. At that point, I figured I would need to reschedule my flight for the following Monday or Tuesday at a great expense to me. The representative suggested that he fax my prescriptions to my local pharmacy with the hope that they would be able to fill them. Fortunately, my local pharmacy worked with me to get all of my prescriptions filled by the end of Sunday evening, the evening prior to my planned departure.

I received an email from PillPack the other day, letting me know that I would be receiving my next delivery April 19th. The problem is only one prescription was listed. I called them today to ask why all of my scripts were not listed. I was told that if I want my prescriptions to be filled, I needed to call my pharmacy and have them send the scripts to PillPack.

I spoke with a supervisor today to cancel my plan with them. There was no interest in making this situation right and furthermore, no understanding of their culpability with regard to this situation.

I’ve been using PillPack for almost two years, and once I got all my prescriptions switched to them, it has worked very well for me. My only complaint is that they recently changed the packaging to something much thinner and not easy to tear evenly. I hope they change back to what they were using. Otherwise, it’s much easier than figuring out what to take and when.

I spent way too much time on the website and at least four long phone calls and they still could not get my pack correct, and no returns. I ended up having to open all the packs to reorganize and multiple calls to get the prescriptions not included. They promised the next order would be correct, and when I got the email about the order coming, they left off two prescriptions. Once shipped you cannot return. Walgreens here I come again!

This service while seeming like a grand idea was HORRIBLE! I contacted them to gather information and was told that there was no additional charge for this service and that whatever I’m paying at my current pharmacy is how much I’ll be paying with them. I was also told all my pills could be placed into one "easy, convenient" package. When I spent over an hour getting set up, not till it was all over did they give me an "estimate" of how much it would cost. I went from paying $30 at my current pharmacy to $96 with PillPack. I hesitated when the price was so much more even after I was just told how it would be the same price. The representative told me the prices will be lower as it’s just an estimate. I decided to go forward even though my price was 3 times the amount I’m currently paying for the "ease and convenience."

When my pills arrived they were still $96 and in 4 separate packages so every day I would have to open 4 different pouches to take my pills. Where is the ease? Where is the convenience? I called immediately the day they arrived and explained my confusion and frustration. I was told they can only fit 5 pills per package due to the size of the font printed on the package. I explained how I was told it would be in one package and it seemed very wasteful and not so convenient for me to have to open 4 packages per day and I’d like to send my unopened pills back for a refund as this is not what I was promised. They refused and after two separate conversations with 2 different management team members both said they would get this resolved and send me an email letting me know. Each sent me an email saying they will not refund me.

This service is a lie and a very inconvenient service. I would NOT recommend them to anyone.

I have given up. You need to fill your prescription before setting up an account with PillPack. If you don't, you'll be without your medications. You cannot navigate the website easily to be able to change your prescriptions. Good luck on getting that fixed. I've given it a couple of months and I just transferred my stuff back to my old pharmacy. It is not easier or convenient.

I have been using this for a month or so, and my experience has been different from a lot of reviews on here. The medicine was correct and arrived on time. And the staff was very polite!