PillPack Reviews

Where to start...

They start out by scamming you to join by saying they are calling from your doctor's office. That's how they pull you in. My very own doctor told me that I'm not her only patient they did that to. They told me they would get my scripts altogether and get them sent to me in the mail. At that time I was told to go about getting my scripts like normal through Walgreens. I went to fill my antidepressants and they could not fill them.

Long story short of it, about 7 to 10 days later I found myself in the Emergency Room. Shaking, sweating, dehydrated, crying from severe depression. To get them to release my scripts back to Walgreens, I had to call my state reps office. If you like taking chances of doing without important medications then give PillPack a chance. I would suggest stay away from these people.

Buyer beware! This company is terrible. They will not send you out all your medications, then blame the doctor's office. I have seen the faxes be sent out.

If someone doesn't know what they take, they will not know if they are missing pills. And with pill pack, you will be missing pills. This is dangerous!

Very incompetent company. The icing on the cake is that they refuse to refund the pill dispenser we bought. SCAM.

So, Amazon wants to get into the healthcare business. They believe they can disrupt the market. Good luck Amazon. Your acquisition is going to require a complete overhaul if you are going to make a dent in the PBM arena. This is more than slapping a shipping label on a Sham Wow. These are people's lives you have in your hands and should not be taken lightly.

Good concept of pre-packing pills into day/evening dose packs. The packaging material either opens inadvertently when trying to tear off at perforation spilling your pills everywhere or you cannot get into the pack without the use of teeth or scissors. There is no in-between. The dispensing box does not keep the pills dispensing, you have to constantly open up and dig in to pull the strip of pills out.

There is a disconnect with customer service. They don't get it. I don't think they have any pharmacy customer service training. They cannot pronounce medications; they seem clueless as to policies and procedures (shipping, ordering, delivery). Don't count on them to discover a drug, drug interaction or contraindications. Hopefully, they have board certified pharmacists that will catch those.

The shipping time and delivery exceed national average...weeks, not days. It is sad when you can get a replacement iPhone in less than 24 hours, but your medications will take weeks to reach you. You will also spend an exorbitant time on the phone trying to set up and order your medications. Their website is not intuitive or user-friendly either. Now...rush shipment. Let's say you have a PRN (as needed) medication that you use for migraines, if you want that delivered, you can get a rush order. I went online and ordered a rush order...a rush order was two weeks. Again, from what planet is this medication being shipped from?

Now, canceling and getting your prescriptions moved back to a real pharmacy. Good luck with that. You can call. They will tell you they will do it. They won't. Trust me. Call the pharmacy that you want your prescriptions transferred to and have them contact PillPack. It is the only way that you will get them transferred. Better yet, don't use PillPack in the first place and you won't have to worry about it.

PillPack is horrible. They have left me without my meds on numerous occasions. Then don’t want to return phone or emails. Their management is particularly bad. Hopefully, Amazon will clean up the mess. Until they have had an opportunity to do so and recruit some new management, I would recommend you stay away.

Fool me once, shame on you. At this point, I've had four major hiccups in the last few months with my pill pack, which has resulted in me being stuck on hold and emailing and stressing about running out of meds. The latest is that PillPack put my account on hold without notifying me. The customer service at PillPack is nothing short of incompetent.

Drugs don’t always arrive on time; this is particularly bad if you rely on your drugs or are on a complex regime. Lacks the personal relationship I had with a local pharmacist and when you think about these enterprises ruin local businesses, your money just fattens up another corporation who will inevitably provide a worse service once they squeeze out their local community-based competitors.

The one thing I do like about the service is their prices. Being on many medications and also being on disability, lower prices are very helpful. However, the following are the problems I've dealt with since signing up with PillPack. After dismissing drugs for two months via customer service, I still received the medication and had to pay for them. One week I received my medications three days late another week I received a medication in a packet and I that I had no idea what it was (thank goodness I know what I take).

What if someone else receives the wrong drug unknowingly, then they took a double payment. I requested a refund nine days ago and customer service assured me they would put a rush on it. Nope, I went on my dashboard today and now it says that my debit card failed and that I needed to enter the correct information. Nothing about my debit card has changed in the last five months. They've always been timely returning my calls, they've also responded to my emails, but I don't think the departments work together smoothly. All I know is right now I don't have my refund and can't put gas in my car, buy groceries, etc. There are too many hoops to jump through.

Stay away from PillPack! My wife has had the most horrible and frustrating experiences with them over the past week. They didn’t send all her meds, then we spent over 11 hours on the phone in 3 days trying to remedy the issue or at least get the missing medication at our local pharmacy! Trust me, they deserve frigging ZERO stars! You’ll regret dealing with them.

I moved all my prescriptions from a local drug store. Big mistake. They immediately canceled all my prescriptions from my drug store, then took six weeks to actually ship my first shipment. This left me without meds for two weeks.

As bad, my first shipment was completely messed up. The number of pills per pack was wrong. The wrong times. It takes them four days to respond to any "urgent" call or email.

This is not ready to use yet. Great idea, but completely and totally a failure. Give it a couple more years to work at the mistakes. But probably avoid PillPack for all time because of the level of incompetence shown there.

On the 3rd of July 2018, I began my odyssey with PillPack. I had a very helpful guy named Evan who took all my information and answered ALL of my questions appropriately. The next thing I knew, I received dozens of emails (22 to date) saying I had asked to change my password. I have NEVER requested to change my password.

So I called PillPack to see what the problem was. I was NEVER ALLOWED to speak to Evan again. I was told he is only available to set up the new accounts. BUT, Evan had told me that if I EVER had questions or concerned to "please call me." That was never "allowed." So after 34 emails and I have called and left 21 messages to return my calls and to date, NO ONE at PillPack has returned even ONE return call.

NOW, I am getting emails that they are prepared to ship my meds now, when I had requested the start date to be the 30th of July 2018. They don't return even ONE email. They do not even have all my insurances listed, that I DID GIVE Evan.

So, GOODBYE PillPack! But I have had to call my bank and all my insurance companies to not allow PillPack to bill anything on my behalf! A pain in my derriere!

I called on behalf of my elderly mother to try to get price quotes and find out if they could provide her with two meds that come from a specialty pharmacy. They refused to give price quotes, kept saying copays would stay the same, and couldn't understand that under her insurance she pays a percentage, not a flat price copay. It got to the point where every time I started to speak the man interrupted me. It is quite obvious that they train their employees to avoid giving out prices. I figure if it's this difficult to deal with them on what should be simple inquiries, I don't want to have to deal with them on anything else.