They promised me a car with only one imperfection on the exterior. They brought me a car with dozens of dings and scratches. The car also had a rock chip on the windshield that wasn't repaired nor noted on the car condition, and the car was also missing a wheel logo. The resolution from Carvana was that I just had to live with the 11 extra scratches and that I would have to take the car into a body shop to get an estimate for the other damages. If I had time to do all of that I would have gone to a car dealer. I'll never buy from Carvana again.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Carvana
We appreciate you taking the time to provide us with feedback regarding your vehicle. We annotate the top three to five imperfections on our vehicles posted, but do not point out every imperfection, as we sell used vehicles that come with normal wear and tear. With that being said, we also pride ourselves on transparency and a seamless car buying process. We are so sorry that this was not conveyed during your car buying experience. We attempted to locate your account, but were unable to do so. If you have any additional questions or concerns about this, please give us a call at (800) 333-4554 so we can further discuss.