I was looking for a convenient way to buy a backup vehicle cash. 2016 Rogue just under $18k. The only thing I liked was they give you the actual price online. We made a selection and were set up for delivery on a Saturday and set up to pay in full with routing # and account #. They called me to reschedule delivery due to weather for 3 days later, the start of it being inconvenient. I had to drive home on my lunch break to receive delivery of the Rogue; they wouldn't let my wife receive it. When I got off of work, I looked it over to find it a little on the nasty side. A bunch of cat hair and dried funk on the passenger side seat. I used every quarter I could find and 30 minutes of vacuuming at the car wash and it still had a cootie feeling when I drove it home. The next day my wife drove it and told me it was gross inside but wanted to get it cleaned and keep it.
Shortly after I received an email on an issue with payment. I called them to find out what was the issue with payment and they could not tell me exactly what was the issue. They said they would not run the routing/account# method again. They then said I would have to wire money or send a money order, more inconvenience. I went to the bank to wire money with the email they sent on directions to give the bank. Bank had me call Carvana for more specifics on the wire transfer, an hour later it was done.
The next day my money is out of my account and Carvana sent an email that they had been trying to contact me and I was in breach of contract due to nonpayment. The email had words like "breach of contract" and "collections" and what I felt were threats. My wife was angry with the language and said get rid of it.
What a waste of time. It has has been about a week since I ordered it online, and my bank account is short $18k, waiting for them to pick up the cootie car from my driveway and give me my money back. Going forward I will stick to the traditional way of purchasing a vehicle. The reviews on Carvana's site must be fake because I cannot find how to place a review associated with my order.
Carvana, pick up your SUV and give me my money back so we can be done with this, please.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
We appreciate the time it took to provide a detailed review of your Carvana experience. We know how excited our customers are to have the vehicle delivered, and when that delivery is delayed, it's disappointing. We take the safety of our driver’s very serious and apologize about the inconvenience that occurred due to the bad weather. The condition your vehicle arrived in is below Carvana’s standards and unacceptable because it should have been thoroughly detailed on the inside and outside. In regards to the down payment not clearing, our system could not find the account you were using. We understand that moving forward with a cashiers check or wiring funds does take time out of your day, but those are the only methods of payment to ensure the funds will clear. We see that you did receive your funds back, but would like to apologize about the experience you had and how this was impacted. If you are still in the market for a new vehicle, we would like the chance to do right by you and give you the experience you should have originally had. Please reach out at (800) 333-4554 if there is anything additional we can do.