This company makes a lot of claims that are false for many people. On January 11th I was promised aligners in 4 to 5 weeks. It’s past that, I’ve been calling and calling and I get the same message "your aligners are being prepped for shipment." They cannot give me a ship date and I feel that this practice is unacceptable. I am reading of horror stories of people who have had issues with their aligners of waiting forever for help or a correction. I recently contacted them to find out how I could cancel the order since I have yet to receive them and they can’t tell me when they will ship and the response was "someone will contact you in two days," let’s see what happens. I am very disappointed.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Ilsa, thanks for leaving us a review. We appreciate you sharing feedback about your experience. We had some shipment delays, but have identified the issue with initial aligner orders and should have all delayed orders out by the end of this month, if not sooner. We are also able to provide updated ETAs for retainer and replacement orders via email. If you have any questions or concerns, we're happy to help. Just send us an email at grinners@smiledirectclub.com. Best, Madison.