I am so disappointed. I made an order on February 22nd, I did not receive a package until today (March 5, 2019) and my box came all damaged with a half-open bottle. I have tried to contact customer service but there is no way you can get in touch with anyone via phone. Also, because my package was so late, I have tried contacting customer service via email, NO RESPONSE!
What a waste of money this was, I feel SO horrible because I was looking forward to it, but after reading all these horrible reviews, I feel stupid for being so desperate and still ordering it.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Curology Inc.
Hi Ash,
I'm sorry to hear you've had such a poor experience.
I've reviewed your case with our team and can confirm that your email has been reviewed and a response sent. I can confirm that your trial fee was also refunded.
While we do all we can to ensure our shipments arrive without issue, shipments can sometimes become damaged in transit. If that is to occur, we're more than happy to issue a replacement! Simply contact our support team anytime at: support@curology.com.
We work hard to reply to all messages ASAP (though we are not a 24/7 department so response times over the weekend may be a bit delayed).
If you're not satisfied with our team's response, please don't hesitate to let me know! We're happy to help look into this further.