Liz B.
OhioMember since March 2019

Reviews (1)


    • Mar 13, 2019
    • Verified Reviewer

    HempWorx

    Not good customer service

    Granted in a perfect world there would be no problems with logistics for anyone. But this isn't a perfect world and I am very much imperfect. Yes, I am one of the few people who found a "user-friendly website" to be working against me. I had problems from day one with having to level down with the package already in my hands and they wanted me to pay for shipping. The communication was not good. I'd rather be told upfront that they aren't helping yet I was told the opposite. Then I would wait for them to follow through, yet nothing happened. Three times I had issues. I was really trying to work with them and try to not have problems with orders getting shipped, but they wouldn't budge.

    In February 2019, I had been shipped two items and double charged and it is such a process. I wish I could have been that loyal customer and was really committed, but don't beat around the bush telling me things and then wonder why I'm frustrated, I can get a refund, or have to pay shipping when they can foot the bill. Maybe it wasn't meant to be, but I'm with another company and things did get fuzzy, but they took care of me every time, and if a company is willing to foot you the shipping cost over your loyalty, what does that say? I'm just trying to challenge you the reader.

    I won't spew hate because the products are good, but the company is lacking serious communication skills. I got tired of waiting for packing labels they repeatedly sent that I never got and them re-denying them later, made me just go ahead pay for the last package and discontinue my affiliation with them. I hope they are really proud of the bad impression they left on me. I don't want to give them that one star either.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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