Fernando D.
Lubbock arc Member since March 2019

Reviews (1)


    • Mar 13, 2019
    • Verified Reviewer

    Carvana

    Wrong features - no 4-wheel drive

    Overall Experience:

    I purchased a vehicle in June of last year. Perfect vehicle. The only issue I’m having is the listing is showing it’s a 4x4 truck. When I purchased this vehicle, I called within 7 days to complain about my truck not having Premium Stereo or automatic start, nor was it a 4x4. Now that I have returned to Carvana to trade it in, I am upside down because of all those features I’m supposed to have. It’s been almost 6 months and NOBODY has yet to call me back to fix this issue!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Mar 17, 2019

      Company Response from Carvana

      We appreciate and thank you for taking the time to provide feedback regarding your recent experience. We took a look into the vehicle you purchased in June and the vehicle was listed on our website as a 2014 Chevrolet Silverado 1500 Crew Cab LT PickUp 4D for a 2WD as well as on the Carfax. We sincerely apologize that the vehicle did list as having a Premium Stereo and Automatic Start. The price reflected on the vehicle was without those features. Our team did provide compensation towards the error of the misannotations. We are sorry about any confusion this caused. One of our Specialists has reached out to explain this more in depth.


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