Reviews (1)

Whoever wrote this HighYa article must've been paid by Carvana to do so...unless they don't trust their own reviews that have Carvana at 2.3 stars with over 50% of them being 1 star.

These guys think that selling cars is about slick marketing and competitive pricing. The problem is, it's about delivering on the deal and doing what you said. There are hundreds of complaints on the web about last minute excuses for delivery delays (i.e., "Something hanging off the car" or "damaged in transport").

I decided I would give Carvana a try because I hate wasting time at multiple dealerships trying to get a deal done. Let alone the headaches that come from being lied to constantly by car salesmen.

At first, everything seemed to go pretty smoothly. Great selection of cars with competitive prices and an easy financing approval process. They also gave me a competitive offer for my trade, so I was very encouraged.

The problem arose at 6:58 AM the morning of delivery when they sent an email stating the car would not be delivered and to give them a call. When I called, they told me that the car was damaged in transport and they just noticed it at the hub in Winder, GA (I'm 5 hours away in Jax, FL). This is the same excuse used for countless other people. I was in the car business for three years with a high volume dealer that sold over 600 cars a month. We had cars transported by the truckload every week from auctions, and I think I remember a couple of vehicles damaged in that time frame...it's not common! So they told me it was going to take another 3 weeks to get that vehicle delivered because they had to send it to a body shop.

So I decided to play along and selected a new vehicle and set a new delivery date for the following week. One day before delivery I decided to call and make sure everything was on track. Low and behold, they proceed to tell me that the old delivery was never changed to the new delivery on the second vehicle so it would not be delivered the next day and that it would have to be the following week.

Here's the real kicker, the first car I tried to buy (the one that was going to take three more weeks because it had been damaged during transfer), popped up for sale again on Carvana and had an expected delivery date of 3 days away! Hahaha! They suckered another person into ordering the same vehicle the next day! These guys are a joke.

So now I wait for the next delivery date...I will update you all soon!