Alyssa S.
WisconsinMember since March 2019

Reviews (1)


    • Mar 15, 2019
    • Verified Reviewer

    Focallure

    Worst customer service ever!

    DO NOT buy from them. I literally wanted to buy and try ONE item. Upon check out there was a FREE TRIAL BOX in my cart with no way to remove it. I didn't think too much about it at the time, but upon submitting my order I received email confirmation AND another email telling me that I'd subscribed to their "BabeBox," which is not at all what I had wanted.

    I immediately tried to contact them about the shenanigans, asking if they could cancel said box and just send me the product I wanted.

    LITERALLY, I could not talk to a real person. THREE TIMES I received the same scripted email telling me that I had agreed to a trial, to which the first box is free and the second I must pay for...and can cancel after that.

    But I NEVER AGREED to this! These terms were not displayed, and even if they were, they FORCED the box into my cart with no way to remove it!

    Even though I immediately contacted them, it took days for them to respond with complete crap AND they'd already charged my card.

    Unless you're down to have a company force themselves on you and your bank account, STAY FAR AWAY.

    I can't say what their products are like, but with this kind of service, it's a surprise they have any customers at all!

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Alyssa,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.

      I would be thankful to you if you can please share your order number so I can look into the matter.

      Thanks.


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