DO NOT buy from them. I literally wanted to buy and try ONE item. Upon check out there was a FREE TRIAL BOX in my cart with no way to remove it. I didn't think too much about it at the time, but upon submitting my order I received email confirmation AND another email telling me that I'd subscribed to their "BabeBox," which is not at all what I had wanted.
I immediately tried to contact them about the shenanigans, asking if they could cancel said box and just send me the product I wanted.
LITERALLY, I could not talk to a real person. THREE TIMES I received the same scripted email telling me that I had agreed to a trial, to which the first box is free and the second I must pay for...and can cancel after that.
But I NEVER AGREED to this! These terms were not displayed, and even if they were, they FORCED the box into my cart with no way to remove it!
Even though I immediately contacted them, it took days for them to respond with complete crap AND they'd already charged my card.
Unless you're down to have a company force themselves on you and your bank account, STAY FAR AWAY.
I can't say what their products are like, but with this kind of service, it's a surprise they have any customers at all!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpfulLink to this Review
I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority, and we are committed to our customers.
I would be thankful to you if you can please share your order number so I can look into the matter.