This company labels itself as the "New way to buy a car" but is just more of the same. I cannot underestimate my disappointment with this service.
The online portion was easy, until it came to product delivery. I was quite excited to get my car and waited 6 days for the car to be shipped to my home. The plan was to have the Corvette I planned to buy from them delivered and they would take my Porsche in trade.
However, 2 hours before the delivery the nightmare began. First I received a call stating that they were unable to load the car on to their truck. They wanted to drive my "new" car through Washington DC traffic on a Monday morning 50 miles to my home, then drive my (Porsche 911) trade back through DC traffic to their service depot. So much for getting my trade back unscathed if this didn't work out.
I tried calling Carvana 6 times, was put on hold 5 times (hold music sucks by the way). I was hung up on once, and eventually, the manager I spoke with came up with the same plan the original young man trying to load the car suggested.
Am I crazy in not wanting some random young man drive my "new" 430hp Corvette through Washington DC on the commuter belt? Then to joy ride my Porsche back through the same dense traffic and potholes?
I was willing to pay these people $6k over similar offerings for the convenience Carvana reportedly offered. The manager, though well-spoken, had very poor resolution skills. Her only other idea was for me to drive to DC (2 hour one way trip on a good day) to exchange the cars myself...
I canceled my order, now all of my personal information is online with this incompetent company. Please, save yourself the headache and complete disappointment.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Carvana
David, thank you for taking the time to provide feedback regarding your recent Carvana experience. Carvana prides itself on being able to deliver the vehicles to our customer’s homes, however, unfortunately, specific circumstances do arise that hinder us from doing so. After further research of your account, the Corvette you purchased was too low to the ground that we could not ensure we could get it on the hauler without damaging it. We know how exciting it is to have the vehicle delivered on the Carvana hauler, however, this is a situation where we were not confident in keeping your vehicle damage free. We are sorry this did lead you to cancel your purchase with Carvana, but we hope you understand we had your vehicle’s best interest in mind.