Katrina M.
Dundalk, IrelandMember since March 2019

Reviews (1)


    • Mar 18, 2019
    • Verified Reviewer

    Focallure

    Terrible service

    I read about the offer of first BabeBox free pay shipping only. So I paid shipping 18th February, received a confirmation email, heard nothing else. Payment was taken on the 1st of March for the March box, even though I hadn't received my first box. Eventually, I got a reply to all my messages and they admitted on the 6th of March that they hadn't even sent my February box. That and my March box would be sent within four days, it's now the 12th of March. I've received no dispatch emails. Now ignoring my messages asking for a complete refund total scam. Avoid.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Katrina,

      I am from customer happiness team. I see you have left a negative review about Focallure.

      We are sorry that you had to face issues with our company.

      I just confirmed with the warehouse, your March order is shipped and February order is processed and it will be shipped today.

      Our company values put customer satisfaction as a top priority, and we are committed to our customer.

      Thanks.


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