While the idea of the company is great, execution isn't. I have subscribed to the box and have yet to receive it, but their customer service is very lacking, especially for a company that claims to have exceptional customer service. I sent many emails and dealt with more than one representative, all contradicting each other. I ended up giving up altogether. I look forward to my box coming in the mail in hopes that it will redeem, but until then, I'm most definitely not in love with Focallure.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Focallure, LLC
Hello Kathryn,
I am from customer happiness team. I see you have left a negative review about Focallure.
We are sorry that you had to face issues with our company.
I just confirmed with the warehouse, your March order is Delivered and February order is processed and it will be shipped today.
Our company values put customer satisfaction as a top priority, and we are committed to our customer.
Thanks.