Reviews (1)

I have gone through the run around with this company many times, but my most recent experience has been the worst by far.

I called to reorder my supplies three weeks ago. They said I had a zero copay and then confirmed my address numerous times. I hadn’t heard or seen my supplies delivered after a week. I called again to check the status. I was informed that they were delivered (that was a lie).

The gentleman then read me the shipping address which was confirmed numerous times previously. They shipped my supplies to someplace in San Diego. I’ve never lived in California so how they messed that up so badly is astounding. I was told it would be corrected but is now on backorder. Oh and now they’re charging me $150 because magically I have a copay now.

I told them I wanted to speak to a supervisor immediately and was given an email address...Never heard back from them or anyone else in the company. I called again this morning to find out what was going on. Still magically owe a copay, and they’re still on back order.

They are in the business of supplying one product and one product only, and they’re out of them. How is that even possible? They’ve been on a 10-day backorder for the past 30 days, complete garbage. I still haven’t heard from a supervisor or even an apology. If my insurance would cover a different CGM, I would tell this company to piss off.