Savannah C.
Abilene, TXMember since March 2019

Reviews (1)

    • Mar 18, 2019
    • Verified Reviewer


    Amazing up until the delivery process

    I received excellent customer service from Terri and Jessica through the purchase process. They were terrific, especially Terri who have an enthusiastic personality and was fun to talk with. The process started and ended in precisely seven calendar days, which is remarkable. It was a great experience up until the delivery process, which was awful. I got my vehicle delivered late, almost close to midnight, and no apology for the inconvenience! Also, it was extremely filthy for something that is expensive. Additionally, I was told to "just sign to accept the car." The delivery men rushed me and did not give me the opportunity to inspect my vehicle before they left. Later, I wanted to leave them negative feedback, but unfortunately, the link didn’t work when it was sent via email.

    Bottom Line: Yes, I would recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Mar 19, 2019

      Company Response from Vroom, Inc.

      Thank you so much for leaving this rating and review! We will be sure to pass along your comments to the team. If you have any questions or concerns please call us! We sincerely value your business and hope to hear from you soon.

      - Vroom Team

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