As I started my research on which vehicle to purchase and through which company I would buy from, I came across an endless stream of reviews on Vroom that most all revealed that the company was great at selling and bad at following through. I tend to be a glass is half full guy and decided to give them the benefit and wrote the negative reviews off as people that have too high or unrealistic expectations.
Vroom does have an impressive fleet of vehicles to choose from, and I found one I really wanted. My purchase experience was exactly like all the reviews. Great sale, no follow through. The vehicle took exactly a month to get to me. Not the 14-day they promised. And I finally had to drive 65 miles each way to pick it up in Denver. The vehicle also had an additional 97 miles that someone drove in that 30 day time. I expressed my concerns several times in weighting with absolutely no response from management.
I don’t think I would recommend Vroom to a friend.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Vroom, Inc.
Hi - thanks for your feedback. We're sorry to hear you had issues with your delivery. We've shared your feedback with our team and hope you are enjoying your vehicle. The Vroom team.