Kelly H.
New YorkMember since March 2019

Reviews (1)


    • Mar 19, 2019
    • Verified Reviewer

    Carvana

    Why all the negative feedback?

    Overall Experience:

    I am not sure why Carvana gets SO much negative feedback. Despite this feedback, I decided to try it and was pleasantly surprised. I can explain why I risked this based on the various complaints that I have read:

    Complaint #1: Delayed deliveries. I do understand that if you are in immediate need of a car, a delay can be frustrating. However, this begs the question, if you are in immediate need of a car, why not head over to a nearby dealership?

    My Solution to #1: I had a lease that was expiring in 6 weeks, so I gave myself plenty of time in anticipation of any complications.

    Result: They did delay the delivery once, but I was mentally prepared and was also at least four weeks from the time this would become an emergency. They not only sent me a little Thank You note for being so patient, along with two very aromatic Carvana candles, but they told me over the phone that they are sending me a check for $200 - $50 for each of the four days my delivery was delayed.

    Complaint #2: The car was obviously in an accident and/or had some damage they didn't tell me about, OR the car made a weird noise, OR the car doesn't seem to run right/something isn't working.

    My Solution #2: DON'T take delivery of the car IF you notice even a SINGLE THING that may turn out to be a deal breaker! In addition, there is a Carfax available on Carvana's website for every single car in their inventory. Most major accidents that are reported to insurance companies go on here. Many people were saying their car was a fleet or rental car. Again, the Carfax would show this. As a buyer of a used car, do your due diligence, and, I repeat, don't take delivery. This is a NO RISK purchase. Walk around the car and check it out thoroughly. Get inside the car and make sure everything works. Drive the car. My delivery person told me to take as much time as I needed. I was gone for about half an hour. If there is even one thing you don't like, don't take the car.

    Result: I did have one key fob that isn't working. I'm assuming it's a battery, but since this has nothing to do with the car itself and they gave me one that DOES work, I decided that I have to be realistic when getting a used car. It's not a mechanical issue, so I'll be looking into this afterward. Everything else about the car was awesome. The car was also cleaned and detailed quite professionally. I had heard from other Carvana customers that dealerships do a much better job, but I disagree. This thing looked like new!

    Complaint #3: The car had mechanical issues that I discovered after I took delivery.

    My Solution #3: Have a trusted mechanic look it over thoroughly. You have seven days to return it for FREE! I have NEVER purchased a used car without having my family's mechanic inspect it. That is your job as an educated consumer.

    Result: My car was from the south (I'm up near the Great Lakes), so my mechanic was in awe of how clean this engine was on this three-year-old car. He gave me the figurative "green light!"

    I cannot say enough: The financing went through in about 10 seconds using only a soft pull on my credit, the car is gorgeous and mechanically sound, the delivery person was friendly and patient (the car came with lots of goodies: a reusable water cup with a straw, lip balm, sunglasses, an ice scraper, a windshield shade).

    Love this company!

    Bottom Line: Yes, I would recommend this to a friend

    5 people found it helpful

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