Reviews (1)

We previously purchased my BMW from Carvanna. We had an awesome experience.

This time when we bought one, we discovered that we had cruise control issues. We called a Nissan dealership to ask about these and they said that Nissan was aware of the issues and were working to correct them. They said there isn’t an immediate fix and to get a different car.

We love this car and are so bummed it has cruise control issues that Nissan can’t even correct right now.

You can only drive your car 400 miles if you’d like to return it.

Unfortunately, the only other car we want (we really want one similar with the same safety features, which have been surprisingly tough to find) will not be delivered for a couple of weeks.

My husband explained that we do need a car to drive in the meantime and this is obviously an inconvenience for us then asked if we could continue to drive the car we have until we get the new one.

The Carvanna customer service rep said, "you will be charged $1 per mile and since you’ve gone over 400 miles already, you’ll be charged for those too." When we told him since we’d have no vehicle to drive for several weeks, which wasn’t our fault, that we’d like to cancel due to this, he said, "that sounds good."

Jon (my husband) said to cancel the order for the new vehicle and we’ll have this one sitting in our driveway while we rely on one vehicle between the two of us until they pick it up. We are so sad because we planned to only go through Carvanna as purchasing through a dealership is a pain and having it just show up at your doorstep is amazing.

Their customer service reps don’t care even a little if they keep you as a customer. I totally understand if I would’ve just not liked the vehicle but there was an issue that Nissan can’t fix right now and I need cruise control to work so I had no choice but to switch it. We really, really wish we could keep it. Again, if we just wanted to switch it out because we didn’t like it, I’d totally get that rule but when we had issues with it, getting charged $1 per mile until they deliver the new vehicle is really poor customer service.

I wanted to mention too that there were some undisclosed scratches on the vehicle as well but we were just going to let that go until we found out that the cruise control isn’t working either.

Carvanna would have been the only place we bought our vehicles as again, our first experience was perfect. They’ve lost customers in their early 30s who purchase $30k vehicles every few years or so that would’ve been their customers for life and it was very clear they didn’t care.