I received my box on 3/12 and started to wear my aligners last night.
I noticed that there was some black lettering/numbers implanted in the aligners (Top and Bottom), not bad because they are in the back, but there is a black spot on the top front tooth that is noticeable. Thought it was something on my teeth and that is when I noticed all the markings.
I contact customer service this morning, the gentleman that assisted me was helpful and very nice. My complainant is that I have to wait 2-3 weeks for a replacement, which is putting my plan further behind...they are remaking my month 1, week 1.
Why do I need to wait 2-3 weeks? This is no fault of mine and I was told this is what they can do. I already had to wait 4-5 for them and know 2-3 weeks more. I was told I could not wear the ones I have because it will mess up my plan.
Not impressed and feel the time length is unacceptable.
At this point, I don't know if I would recommend them to friends.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from Smile Direct Club
Hi Cynthia, thanks for taking the time to leave us a review. We definitely understand your concern. For replacement aligners, we are able to get them out quicker than initial orders, but it still takes some time for them to be created and shipped. If you have any questions or concerns, please don't hesitate to reach out to us at grinners@smiledirectclub.com. Best, Madison.