Sarah C.
Bloomington, ILMember since March 2019

Reviews (1)

    • Mar 20, 2019
    • Verified Reviewer



    Overall Experience:

    I have absolutely nothing nice to say about Focallure. On 2/23 ordered "free" (NOT FREE, shipping + second box full price + shipping on that one). It’s been 29 days, I’ve been charged for the full price box already (3/12 got shipping confirmation for March box, but they are supposed to ship between 5th-10th), and STILL NOTHING on the February box! I canceled because I didn’t like their business practices, and if you don’t cancel by the 20th, you get charged on the 1st for the next month. It took me a week and THREE emails (you have to email), to get it canceled. In that email, I kindly addressed some concerns so that I could possibly help them see a customer's standpoint. Zero acknowledgment that I even said anything.

    It doesn’t matter how amazing these products are, I do not want to support this business by giving them any more money. I looked it up (should have before) and they have two stars and an F on the BBB. I try to see the best in people and companies, but this one is unethical, deceiving, and could care less about you, they just want your money, and that’s ALL they care about. I get that you have to make money, and have certain policies, and snags happen so shipping might get delayed. But this is completely ridiculous. The fact that they didn’t try to make things better, or at the very least acknowledge the problems, on top of all these issues. That is bad business.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Mar 28, 2019

      Company Response from Focallure, LLC

      Hello Sarah,

      I am from customer happiness team. I see you have left a negative review about Focallure.

      We are sorry that you had to face issues with our company.

      We have processed your February box and canceled the future subscription as well.

      Our company values put customer satisfaction as a top priority, and we are committed to our customer.


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