I received my box yesterday and it was a hot mess. The plastic containers were smashed in the box on top of the pre-packaged aligners which were on the bottom, I was ready to return to sender this disorganized mess. There were several items missing. I called the support number today and the representative was rather curt with me at first. She said it was the lab that puts the boxes together and that she would reach out to them. I am wondering if I just wasted $1850? She told me she would have the missing items sent and if there was anything else she could do to make me smile today. That won't happen, not a happy customer!
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Smile Direct Club
Hi Paulette, thanks for taking the time to share your experience. This is concerning to hear and we would love to get some more feedback about this from you and make it right. Please send us an email at grinners@smiledirectclub.com so that we can help. Best, Madison.