It took Dexcom over 4 months to process my order even though they already had approval and documentation from my insurance company and physician. They sent the wrong system. They lie about everything, and when you try to order your replacement transmitter, I wish you all the luck in the world getting it.
I have been trying for over a week to get the order placed, and after several hours and three phone calls, they still have not placed the order. Then they hang up on you.
All they care about is taking your money, not the patient. They lie about insurance coverage and refuse to transfer you to a supervisor when they can’t or won’t process your orders.
Horrible company, and good luck reaching someone that speaks understandable English.
Bottom Line: No, I would not recommend this to a friend
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