Reviews (1)

I received my headphones early in February 2019 and I must say that I'm not happy. I was not part of the Kickstarter campaign but I purchased on preorder in December 2015.

The Bluetooth connection skips and cuts out momentarily. It does this often enough to be annoying. This just should not be happening. Even cheap headphones perform better in this regard. I thought it might be a low battery issue, but it happens on full charge as well.

The second problem I have is that if I tip my head back, look up or lie on my back while listening, the headphones fall off my head backwards. The company recommends that you lie on your back if you are wearing them in bed and again, none of my other headphones do this. The Kokoon Headphones are very heavy and a loose fit.

The third issue I have is that I asked for two black headphones and I received one black and one grey. I can't prove what I asked for so they won't replace or take them back even though it was their mistake.

Further, Kokoon is taking a week or so to reply to each email. This is just not good enough. We might as well be sending letters to each other via post, not email. The whole exchange of trying to claim a refund is taking months to resolve.

Since my husband is overseas and was not at home to open and try his headphones, I opened the box later, once I found a problem with my pair and decided I needed to try them also. I have an issue with that pair also. The sound pops when transmission first starts and ends. In this case, they are saying that it's a known issue that will be fixed in the future. I'm just wondering how long that will take since I've had these headphones on preorder for over 3 years.

Kokoon has refused a refund on this second fault because I notified them outside of the 14-day period, it was 20 days. It appears they are not honoring any warranty period on the headphones other than the 14 days. I was in an email exchange with them where they are taking a week to reply and they did not give me an opportunity to try the second pair of headphones.

Interestingly, when I described my problems, they asked me if I was using the headphones with other Bluetooth devices. I was not, but if this is an issue, my husband uses an Apple Watch. I didn't receive a reply when I asked if this is going to be an issue.

In addition, if you do fall asleep with them on, they override the alarm and you don't hear it to wake up. Also, if you have any phone calls coming through, voice won't come through the headphones. Luckily, the noise cancellation is poor so you can at least hear your phone ringing.

There is no volume control on the set which means that you can't control the sound of appliances that don't have an app or app sound volume control.

Battery life is not good either. The charge does not last through the night.

The cords that were provided are too short.

The presentation and boxing are great, but I don't listen to music with the box or case.

Please don't buy these headphones. The sound is mediocre. The noise canceling is mediocre. The fit of the headphones is poor. The response to email is less than ideal. Save yourself some heartache, save a bit more money and buy from another brand. The Kokoon Headphones don't do anything that you can't do with a mindfulness app for free and your own headphones.