Marianne M.
Leicester, United KingdomMember since March 2019

Reviews (1)

    • Mar 23, 2019
    • Verified Reviewer

    Proactiv Plus

    Good product, terrible customer service

    Overall Experience:

    I first ordered this product in January 2019 and was impressed, so I ordered a second batch. However, apparently, I had inadvertently ordered a repeat order (which isn't clear on the order form) and as a consequence, another parcel arrived the next day with a 90-day order at a cost of £80. I immediately queried this with customer service who explained that I had ordered a repeat order, I said that this was a mistake and therefore I would like to return it and requested a returns label. The representative said they did not send out returns postage labels and it would cost around £4 to return. I was unhappy with this but he then said that if I wished to keep the product, they would charge me £45 as a goodwill gesture and they would cancel the repeat order. I thought that this was a fair compromise as it was a good product (even though it is expensive).

    However, on checking my credit card statement the other day, I noticed that I had again been charged £30! I rang the company up and was told to wait whilst they checked my original phone call (even though she had told me what it said on my order)! After a long wait, the girl said she was unable to trace my original call but they would cancel the last payment and would not charge any further payments. However, I said that this was said previously and so requested an email confirmation. the rep assured me that she would email, but two days later and I have still not received this email Due to the terrible customer service, I would not use or recommend...

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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