Reviews (1)

I started a SmileDirectClub plan in October of 2017 and met with a specialist in Chicago. I had some crooked teeth and was excited to give the plan a chance. They set me up with 7 months of aligners that I wore religiously for 21-22 hours per day. It was a pain to wear them every day and all day, but I kept thinking it would be worth it in the end.

After my 7 months were up, I noticed that my most crooked and visible tooth from the beginning that made me want to try the aligners hadn't straightened out at all. It was frustrating to think after 7 months that the tooth never straightened out. It was an upper tooth next to my 2 middle teeth. After calling SmileDirect, they said not to worry and sent me a home kit to make impressions. I followed the instructions and sent the kit in. After 5 or 6 weeks they sent me another set of impressions that I was to wear for 3 more months.

After that program ended, my tooth never adjusted. When I joined, I was told they had a money back guarantee, but when I asked, they told me the only thing they could do was to get me more aligners. This time I drove 5 hours to Chicago to see one of there specialists. She was very nice and said not to worry and that my teeth would straighten out after more aligners.

After 8 weeks, I received 6 more aligners that I was to wear for another 2 months. I finished the set and my front tooth is still crooked. The rest of my teeth did straighten out, but I was told I would have a perfect smile. My smile is much better except for the front tooth that is still very crooked. It's been 2 months since I finished the third try of aligners and haven't received any type of call asking how I'm doing or what my thoughts were. I never even got a call about a retainer for the other teeth that actually did straighten out. The plan is cheaper than a professional, so I guess you get what you pay for. 18 months of wearing their aligners and I still have some crooked teeth.