Carvana is horrible. After agreeing on a car I had a delivery date set for 2/23/19. I get a call the day before and am told the car was damaged in transport. It is now 3/23/2019 and no car. Delivery has been rescheduled four times. Finally this week they tell me the damage is repaired, but now the brakes are an issue, on a car with 8,500 miles. That was it, I canceled the deal and went to a dealership today that had a vehicle that matched what I wanted. Two hours later I drive out with the car, and it is much nicer with more options for the same price. I wanted to give Carvana a chance, but they blew it.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Carvana
Richard, thank you for taking the time to provide a review of your Carvana experience. Your vehicle delay is understandably frustrating and we understand that this caused you to ultimately cancel your order. We are glad to hear that you found a vehicle that works for you, but disappointed by the outcome of how the details of your purchase went. We'd like to apologize for the issues that caused you to cancel your order. Should you be willing to give us a second chance in the future, we would love the opportunity to regain your trust. Your feedback is warranted and we will be using this information to provide improvements in the areas you have mentioned, as well holding those accountable.