I would not recommend this anyone. Definitely shop around. The whole treatment process is a bunch of crap. The trays are garbage, if you need a replacement they dont send it...or will make you wait and add 2 months to your treatment. When I was finished with my 5th month my teeth were still crooked. I had to get new trays, so I had to go and get more pictures taken of my teeth...have been waiting over 2 months. I finally called them and the order was never placed. And they have no answer for when they will be ready. Horrible customer service. I deeply regret ever getting these. If I would do it all over again I would get them from a professional Orthodontist, not some uneducated millennial that I wouldn't trust with a water gun let alone taking pictures of my teeth. STAY AWAY from SmileDirectClub!
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Smile Direct Club
Hi Frank, thank you for taking the time to leave us a review. We appreciate all the feedback. All refinement aligners should take 2-3 weeks to be delivered. I assure you that we have fully licensed dentists and orthodontists that oversee each case and pride ourselves on hiring team members that put our customers at the heart of all that they do. Please send us an email at grinners@smiledirectclub.com if we can help. Best, Madison