I ordered two packets of lashes and they were postmarked January 10th. Lovely packaging, but when I finally got a pair on, they were half destroyed, and I didn't care for the look. Not satisfied with the product, I returned the lashes (second package wasn't even opened) via insured UPS mail on January 31st. On March 9th, I hadn't received a refund, so I contacted the company. After a massive amount of run around, I was told that the lashes were received and that I would be issued a full refund within 3-5 business days, as well as a cheery email to confirm this.
Today is March 23rd, I have not received a refund, and I went through the same painful phone call as March 9th.
At this point, I not only sparse eyelashes, but balled spots from pulling out my hair from trying to deal with this company.
I feel bad for the customer service representatives who had to deal with my rising frustration and anger - which has only been exaggerated by the emails I continue to receive to recommend the product to friends.
Bottom Line: No, I would not recommend this to a friend
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Alina, I'm very sorry to hear that this was your experience with our OneTwo Cosmetics product and customer service team. Please email me at email@example.com and I will personally look into your account to ensure this never happens again. Again, I want to apologize. I look forward to hearing from you soon.