I ordered two packets of lashes and they were postmarked January 10th. Lovely packaging, but when I finally got a pair on, they were half destroyed, and I didn't care for the look. Not satisfied with the product, I returned the lashes (second package wasn't even opened) via insured UPS mail on January 31st. On March 9th, I hadn't received a refund, so I contacted the company. After a massive amount of run around, I was told that the lashes were received and that I would be issued a full refund within 3-5 business days, as well as a cheery email to confirm this.
Today is March 23rd, I have not received a refund, and I went through the same painful phone call as March 9th.
At this point, I not only sparse eyelashes, but balled spots from pulling out my hair from trying to deal with this company.
I feel bad for the customer service representatives who had to deal with my rising frustration and anger - which has only been exaggerated by the emails I continue to receive to recommend the product to friends.
Bottom Line: No, I would not recommend this to a friend
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Company Response from One Two Cosmetics, LLC
Alina, I'm very sorry to hear that this was your experience with our OneTwo Cosmetics product and customer service team. Please email me at emily@onetwocosmetics.com and I will personally look into your account to ensure this never happens again. Again, I want to apologize. I look forward to hearing from you soon.