So, I have had SmileDirect for 6 months, wore my retainers like I was told, and have not seen any results! I tried calling multiple times telling them how unhappy I was and how I wanted to speak with a manager! Their customer service sucks. I would get disconnected, send emails and would not respond. I finally got ahold of a manager (May) and she is telling me they will only give me a 25% refund! Absolutely unacceptable! I spent $2000 on this to see results! I am a single parent and cannot afford to just give $2000 to a product that does not work! I asked to speak to her manager because I want a full refund like it states and May told me I would have to wait 2 to 3 days to hear back.
I am beyond disgusted with this company and would NOT recommend using this to anyone! If I have to write bad reviews every day until I hear back and get my refund, I sure will!
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Smile Direct Club
Hi Lindsey, thank you for taking the time to leave us a review. We appreciate you sharing feedback. If a customer is unhappy with their results, we're always happy to look into a re-evaluation and continue treatment to help customers get their desired results. We're concerned to hear about this and would love to help any way that we can. Please reach out to us at grinners@smiledirectclub.com. Best, Madison.