A PSA I wish I read before doing it - they changed their production system in the last two months (read January-ish of 2019) without informing customers and it has resulted in super long wait times, like my aligners were supposed to be delivered over a month ago. Customer service is of zero help and gives you new information every time you ask, and have very little communication with what's actually going on (even the supervisors). Supervisor personally emailed me promising to get back to me and never did, not even after two follow up emails.
My ship date went from early March to 3/18 to 3/25 to 4/01 with no end in sight. Social media presence is a lie - they delete the experiences people share in their comments sections and threaten to block them if they continue. 100% waste of money and a terrible experience. Would encourage anyone still considering the treatment to pay in the payment plan so if they dick you over like this, then you can just stop the payments.
Bottom Line: No, I would not recommend this to a friend
19 people found it helpful
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Company Response from Smile Direct Club
Hi Tabitha, thank you for taking the time to leave us a review. We did have an issue with delayed shipments, but have identified the issue and shouldn't have any delays going forward. For any orders that are still delayed, we should be able to provide an updated ETA. If there's anything that we can do to help, please email us at grinners@smiledirectclub.com. Best, Madison.