Lacey S.
TennesseeMember since March 2019

Reviews (1)

    • Apr 1, 2019
    • Verified Reviewer


    My car "disappeared" during the delivery process

    I ordered the car. Once we got confirmation that it was being delivered Wednesday before 4 pm (took off work to wait here all day) - we then got told it would be here Thursday between 11 am and 1 pm. That time passed. Then it was pushed to Thursday evening/night. Delivery guy never showed. Friday morning we call, it was supposed to be here by 11 am. Guess what? They CANNOT GET IN TOUCH with the delivery guy and CANNOT TRACK the trailer full of cars! Missed 3 days of work for this. Ended up just canceling the order and requested a refund on the delivery fee. I lost more money missing work than my delivery fee cost me. SUPER UPSET about the entire process.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Apr 25, 2019

      Company Response from Vroom, Inc.

      Hi Lacey - thanks for taking the time to provide feedback. We're sorry to hear about your experience as this is not the way we want to do business. It sounds like you decided to return the vehicle. We're sorry to hear that but understand your frustration. If there's anything else we can do for you going forward, please let us know. The Vroom team.

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