I got my car on the 22nd of March and here it is the 30th of March the check engine light is on, and the car won't accelerate. And when I called in, the rep laughed and said to call roadside, and also sorry, it's past your 7 days. Carvana is some BULL CRAP, they don't care about the customer at all just money.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
We are disappointed to hear your vehicle’s check engine light came on so soon after you received the vehicle and that it will not accelerate. This is not the experience we want you to have with Carvana and we apologize for this. We are so glad to see one of our Customer Advocates did recommend getting in touch with Roadside Assistance because you said your vehicle would not start. Roadside Assistance would then transport your vehicle to a local mechanic for a diagnostic to be completed. We apologize if this was not properly communicated and we truly hope the situation is resolved. If you have any further concerns, please do not hesitate to reach out at (800) 333-4554.