Karen R.
Karen R.
Sugar Hill, GAMember since April 2019

Reviews (1)


    • Apr 4, 2019
    • Verified Reviewer

    PillPack

    Terrible PillPack experience

    Overall Experience:

    My mom is 83 and taking her medicine has become confusing. I loved the idea of PillPack, so I switched all of her prescriptions over. It has been an absolute nightmare. They are unqualified non-medical representatives which resulted in three errors in my mom's first order. I spoke with a very nice kid one evening who asked me if it mattered if my mom had Tylenol or Tylenol PM as he didn't realize the PM meant "to sleep." That should have been my first flag. I then had to call 5 or 6 times to try and re-order them correctly only asking them to remove the incorrect meds and replace with the correct meds. They agreed to send the missing meds so I then could add them to her current pack and they would fix next time. I didn't want to confuse her more so I just canceled the whole thing after getting nowhere and now I am being charged for meds that I had to return.

    Stay away! Not what I would expect from an Amazon company. Huge liability in my opinion. Had I not checked my mom's order she would have been short three very important meds and also taken an incorrect one, which could have killed her.

    Bottom Line: No, I would not recommend this to a friend

    23 people found it helpful

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