Stay away from this company. As a primary care physician and a type 1 diabetic using an insulin pump, I have been using Dexcom only because I realize the benefit of continuous glucose monitoring and am on Medicare, so it is one of the only systems covered by insurance.
1. Customer service is non-existent. When you call you will be diverted to a person in the Philippines who is unable to solve any issues. Your account manager will be in Mexico. I tried to call today and let it ring 25 times. No answer and no voicemail. Good luck trying to solve issues with them.
2. Six weeks and waiting for my reorder of supplies with no clue when they will arrive.
3. Inferior product. Sensors are supposed to last for three months and never do. Eight weeks average. Good luck trying to get a replacement. The system is not very accurate.
Bottom line is, there are better products available and if you can afford out of pocket or you are lucky enough to have insurance that will cover a different product, don’t think twice, avoid this one. It is not worth the frustration of dealing with this company.
Bottom Line: No, I would not recommend this to a friend
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