I bought my car on 2/21/19, a Volkswagen CC Sport, and on 2/24 I had to put in the shop due to faulty intake manifold. Then on 2/27/19, I had to have it towed back to the same shop due to smoke coming from under my hood due to a busted radiator. Carvana is blaming me for the damage. Thank God for the guys at Volkswagen who did their due diligence by researching that the parts on my car were faulty pre-purchase. And Carvana has been doing everything in their power to NOT accept and own responsibility for this.
I am shaking furiously as I write this review. I am beyond pissed and I am doing everything my power to make sure that no one else goes through this financial burden and upset. So although the concept of Carvana seems cool and easy, let me be a testimony that it is only easy until they get your money and you drive off. Soon after your car will fall apart and they will call you a million times with "follow-ups" only to tell you that there is absolutely NOTHING they can do. Thanks Christopher for NOTHING!
Please do not subject yourself to this, they are a rip-off. And when you ask for a manager to speak with all the sudden the customer service rep changes their title to the "Executive manager." It’s a crock. Alex, who is supposed to be the "repair specialist," is never available.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
Carvana exists to provide a seamless car buying experience and a seamless post-sale experience. The experience that you have had does not reflect the excellence that we aim to provide for every customer. We are glad to see that your concerns have been addressed and we have come to an agreeable solution that is in the best interest. When things do not go as we planned at Carvana, it is our top priority to make them right and turn around that experience. Thank you for trusting us and for your continuous patience. We look forward to working with you to turn around your experience and we will always be an available resource for you moving forward.