Sarah S.
MinnesotaMember since April 2019

Reviews (1)


    • Apr 7, 2019
    • Verified Reviewer

    Hubble Contacts

    Scam

    Overall Experience:

    WARNING! There is fine print saying that even if you change your delivery schedule, it will not be valid until you get charged full price 15 days after your original order.

    I made my first order and immediately changed my delivery schedule to 56 days because I don't wear contacts that often. Turns out, these contacts do not work for me. Absolutely unwearable. I go to cancel (you have to call) and find they charged me for another order already! I contact customer service and I'm told there is nothing they can do because of their fine print. Scam.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jan 28, 2020

      Company Response from Hubble Contacts

      Hi, Sarah,

      Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Your account has been canceled and you will no longer receive charges from us.

      Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: HighYa" with any additional questions or concerns that you have.

      Best,

      Sophia


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