When I first purchased Noom, I added the Orig3n DNA test to my package as well. I was told results would be back to me in 8 weeks. I reached out multiple times in regards to not receiving my results. I reached out to Orig3n in November 2018 and I was told to wait a little longer. I purchased in September of 2018, my sample was received in October 2018, and I didn't even get notification of it being processed until March 2019.
No other services were used at all as I was very unhappy with the company and lack of response and results, so I reached out in late December 2018 to Noom complaining about Orig3n and Noom services requesting a refund since their services were not as promised. I heard back from one rep (Michael Krisher) from Noom saying I was supposed to receive an email to schedule a phone consult and I never received that and I would have to contact Orig3n. I replied back that I wanted my refund and to cancel and did not get a response. I reached out again in January 2019 with Orig3n in regards to my complaints and not receiving my DNA results. Orig3n confirmed they sent a request to Noom for a refund which I still not have received.
Now on April 1st I was charged again by Noom. So now they owe me a total of $298.00. I emailed them requesting support on April 1st and it is now April 4th and I still have not heard back from anyone. Horrible business that just takes your money.
Bottom Line: No, I would not recommend this to a friend
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