Pat S.
Haymarket, VAMember since April 2019

Reviews (1)


    • Apr 12, 2019
    • Verified Reviewer

    Gotham Steel Pans

    Do not buy. Pan fell apart. Customer service wants me to pay for handling service.

    Overall Experience:

    Very upset! Gotham Steele pan's "guarantee for life" is a scam. After 6 months of normal use, everything started sticking...even with butter or Pam oil. Never could cook eggs without it. Then started to notice flakes of the copper in the pan. When I called customer service I was given the runaround and asked to speak with a manager. I was told to send the pan to a strange address (not Gotham Steele) and I would have to pay shipping plus write a check for $10.50 to cover handling costs. She went on to tell me that the warranty return policy is on the packaging. Please do not buy from these scammers.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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