Reviews (1)

I bought four bags of PrettyLitter after seeing multiple Facebook ads and reading reviews on their website. They arrived, I opened one bag and put it into a litter box, and the next day the house was covered in very sharp crystals of litter. I have seven cats and seven litter boxes, I know how to keep litter boxes tidy and I have mats around every box, I've never experienced any litter this messy. Their customer support person wrote me back a day later suggesting I put my litter box "in a kiddy pool" or building a wall of cardboard boxes around it. At this point, even after vacuuming the whole house, I had a piece of this litter stuck in my foot and had to have it extracted by a doctor. I told this to the customer service person, said this was not what I wanted to do with my litter boxes and that I simply wanted to return the unopened bags of litter, and he responded that I could return them at my own cost and wouldn't get a full refund - this was after buying them with a "100% satisfaction guarantee".

At that point, I put a review on their website, which they removed. This is a very bad company, I'm fairly convinced at this point that they are a scam and are removing negative reviews from their site.