A Nutra Thrive employee by the name of Shayne has since reached out and is working to correct the situation. I don't change my recommendation, but at least this person seems dedicated to rectifying the previous misbehavior of the company.
Bottom Line: No, I would not recommend this to a friend
21 people found it helpful
Link to this ReviewAll around negative experience. My boxer became ill shortly after starting the Nutra Thrive supplements. He began violently hacking as though something was stuck in his throat. After discontinuing Nutra Thrive, his problems went away about 7 days later.
I notified Nutra Thrive of his problems and requested to return the 3-month supply. While I waited for a response, the company sent me another 3-month supply without my consent and billed my credit card. We're now in a dispute and they're not honoring their return policy despite my having returned all cans of the product.
Company Response from Ultimate Pet Nutrition
Hi David, Shayne from Ultimate Pet Nutrition here. I was really upset while reading your review. I'm so sorry to hear that your pup had this uncommon reaction to Nutra Thrive. I'd like to get more information from you so I can properly notify our Adverse Reactions Team. We also always ask that our customers consult their pet's primary veterinarian prior to adding any new supplement or diet change to their dog's routine. I'd also like to personally make sure that you receive your full refund for the bottles you did not wish to receive. It sounds like you may have been accidentally signed up for our Monthly Subscription Service, which is why you received another set of a 3-month supply. Please e-mail me at Shayne@ultimatepetnutrition.com and I can issue you a full refund right away. I look forward to hearing from you and making this right. Thank you for giving Nutra Thrive a try.