Reviews (1)

I wouldn't recommend that anyone use SmileDirectClub. When using their aligners, while on week 3/4, I could feel an intense amount of pressure on my front tooth but assumed that it was just because the aligners were trying to push it into the right place. For a week the pressure continued and I began having a pain in my tooth. At one point my tooth just started hurting all the time, I was not even able to drink cold beverages, and had to cover my mouth when I walked outside due to to the pain caused when my tooth felt the cold air. I called them and reached out to them and they kept trying to tell me that it was just regular tooth sensitivity, and I had to keep telling them that I have never felt this kind of sensitivity and that it did not feel like some small issue.

After I had to keep calling them, they finally budged and told me to send in pictures. After like two days is when my tooth turned like a reddish brownish color, I started panicking and I emailed them and called them and got no response all they did was tell me to go to my dentist.

When I went to my dentist he said that I had reversible Pulal Hyperemia, and that meant that my tooth had internal bleeding due to the amount of pressure that was on it, he said that if the blood infects the tooth that I would have to have a root canal. He also scolded me for using SmileDirectClub and stated that if the pain was caused due to their aligners that they should be the ones to examine it, that they should not just tell me to go to my dentist. I reached out to them one more time and let them know I would no longer be using their retainers and explained the situation, then an account manager called me and told me I would be getting a full refund, even after I told her I was on Month 4, week 3/4, they claimed that I should send my retainers to them and it would take seven business days to process.

After the seven business days, they reached out to me and said I would not be getting a full refund because I used after Month 1, but I explained to her that I had already told her I was on Month 4, 3/4, and I had said it in my emails too. She was clearly lying because even from when she called I know my account should have said Month 4, 3/4, so currently I am waiting to hear back from my dentist to know if I should have a root canal or not.

Through this traumatic experience, SmileDirectClub has been no help at all, I would not recommend you go to them because if there is an issue, they won't assist you at all.