The whole buying process was very smooth. I already knew I wanted a cheap sub-compact. They have a ton with various mileages, conditions and competitive prices. I found a Hyundai that fit my needs. I applied, uploaded my ID and paychecks and got a call 30 minutes later that I was approved. The interest rate is what I expected. I called back later with questions about the insurance requirements and was treated well by the person on the phone. The car was delivered to my job a few days later. The service I received from the Carvana rep was excellent. It was chilly and rainy, but she gave service with a smile.
The car, a 2017 Hyundai Accent was in great condition; very clean and pristine. My only complaint was regarding the cheap hubcaps and floor mats they slapped on the car. I should appreciate new accessories, and I know this is just a cheap Hyundai, but these were some super budget replacements.
Two of the hubcaps popped off the wheels that very weekend! Irritating, but I plan on replacing them anyway. No serious loss, plus very minor issue for a used car. Oh, and the wipers are bad. Gotta get new ones.
I’ve gotten several follow up calls and emails and even a hand-written thank you card (misspellings and all!) with tons of info regarding any next steps regarding the warranty, payments, support, etc.
During the first seven days, I thoroughly inspected the car (I’m no expert though) and actually read through the entire contract. There was nothing hidden, no surprises or shadiness.
I’m very happy with my purchase and would absolutely recommend Carvana.
Bottom Line: Yes, I would recommend this to a friend
