Reviews (1)

Buyer beware! I bought a 2012 Nissan Leaf (electric car) three weeks ago from Carvana and paid cash. On the day it was delivered, received a call that it was on its way and then it never showed up. When we called the next day we were told that they got lost and never bothered to let us know. When the car was finally delivered the next day, it came with only a 14-mile charge on its battery. Over the next week, we noted that it would not hold a significant charge. Finally, left on a charger for 24 hours, the battery never held over a 42-mile charge. We contacted Carvana and were told that it had been past the 7-day return period (we called the morning of the 8th day), but that if we brought it to a dealer repair facility, SilverRock would cover the repairs under the limited 100-day warranty.

The vehicle was taken to Nissan and no repairs were authorized. We later found that Carvana never brought the paperwork covering the limited warranty with them when the car was delivered. Once the paperwork was finally signed online, it was submitted to SilverRock who then sent the claim back to Carvana. Once I contacted Carvana, I was told that the claim was being reviewed and that I would be getting a call back that afternoon...and...I was not. The next day, the shop informed us that repairs were denied. I was told from Carvana that this was a risk of purchasing a used vehicle. They were fine selling an electric car with a defective battery (essentially the engine!) and that they would not cover it under the 100-day "no-worries" warranty. Beware!