I really wanted to give my money to SDC. I know I have an unusual bite. So, I wasn't expecting anything unrealistic. They approved my teeth but then after reviewing my 3D 6-month plan, I did not like how far they pushed my bottom teeth. That would not look good on my face and could possibly cause future chipping of my front top teeth. After contacting my dentist and an orthodontist, they told me what to look for. And ask for. SDC was not willing to make any slight changes or information on why they couldn't have my front teeth not pushed way too far forward. I was hoping the customer service could relay my request to a professional instead of making the decision for them. I expected them to relay the message and then get back with me. But no. They just said the "Insert speech here" paragraph. I'm just glad there are many other places that will be willing to take my money - Byte, Clear Correct, Candid, SmileLove. I hope SDC continues to get better and stop wasting their money on dog aligners.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Smile Direct Club
Hi Luara, thanks for taking the time to leave us a review. Clear aligner therapy does have some limitations, so we may not be able to adjust a customer's SmilePlan. Our dental team is available to chat and explain the SmilePlan to a customer and the reasoning behind it. If it's possible to have it updated, we will make that request, but it's not always possible since every customer is different. We aren't making dog aligners, it was just an April Fool's joke. Our focus is still our human customers. Please reach out to us at grinners@smiledirectclub.com if there's anything we can help with. Best, Madison.