I wasted $2k and one year. I used their aligners and after six months I didn't get the future smile whatever they showed in 3D scan and I went for re-evaluation. I gave my 3D scan and waited for the new aligners but I didn't get the aligners. I contacted the customer service several times, but they had the same answers, you will receive the aligner. Now my teeth are in the same shape that I had a year ago. One of the account managers contacted me and he was rude. I wasted my money, time, and over a painful year when I wore their aligners. Do not spend your money and time, it's not worth it.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Smile Direct Club
Hi Sam, we appreciate you taking the time to share your experience. We are currently experiencing a delay with some shipments, but our customer care team should be able to get an ETA for any delayed shipments. We would love to help you with your concerns, so please email us at grinners@smiledirectclub.com. Best, Madison.