I had an account hold on my debit card from Bombfell and didn't understand why so I emailed Lilly about it. She got back to me the same day and explained everything. Turns out it's not a charge and will be off my account very soon.
Also, the service and experience online have been great. I love that the stylist is very personable and the fact that you can see what is in the box before it ships in case you want to make any changes.
Bottom Line: Yes, I would recommend this to a friend