I purchased three jars of Nutra Thrive for cats for $134.85. When I received my order, the jars were only half filled. I called their customer support line that was no help. The customer service representative wasted my time complaining about how he had back problems and was in pain. Why would I be interested in his personal problems? He said he had nothing to do with the product. So effectively he was no help to me and my concerns were not addressed. I filed a complaint against Ultimate Pet Nutrition with the Better Business Bureau. Complaint#689910. To this date, Ultimate Pet Nutrition has not responded to the BBB complaint. This company is a total scam and should be avoided at all costs.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Ultimate Pet Nutrition
Hi Otto, I'm Shayne from Ultimate Pet Nutrition. Thank you so much for your review. I'm really sorry to hear about your most recent experience. Each jar is measured out by weight, so each jar should weigh 4.02 ounces and should contain 30 scoops. If this is not the case, we would like to look into this right away. Please e-mail me at Shayne@ultimatpetnutrition.com so that (1) I can issue you a full refund, (2) take a look into the jars you received so we can fix any future issues, and (3) get more information from you regarding your phone call with our Customer Service Representative. Our customer's experience is our #1 priority, so I'm so sorry that this was not the case for you. I look forward to hearing from you and ensuring that this issue is resolved. Thank you for bringing this to my attention.