CaliforniaMember since April 2019

Reviews (1)

    • Apr 24, 2019
    • Verified Reviewer


    Lexus IS350 (no A/C)

    We purchased a 2015 Lexus IS350 AWD in February 2019. Everything seemed fine, until we had to use the air conditioning. The A/C did not blow cold air. It actually blew hot air, but we didn’t realize until a month later because it was cold and rainy most of the time. We contacted Vroom about the issue and they said it would be covered by the limited warranty (6000 miles/3 months through Safeguard). However, Safeguard denied the claim because they said it was from an outside force (a rock hitting the condenser). I doubt that is true, and Vroom must have sold us a car with an existing A/C issue. Vroom also refused to cover the repair of the A/C system even though we only had the car for a month. We regret buying a car on Vroom.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

    Link to this Review
    • May 13, 2019

      Company Response from Vroom, Inc.

      Hi EJ - we're sorry to hear about these issues and have shared with our team for review. If you can email the name and feedback for your purchase to feedback@vroom.com we can look into this further for you. Thanks - the Vroom team.

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