I tried Luminess Air leading up to my wedding. Unfortunately, the product would come damaged in the mail, leaking and cracked often. The color also didn’t match my complexion. When I emailed to cancel in May 2018, I was told my subscription would be canceled after my July payment. I was not happy about that, but understood. August came and they continued to charge me. When I called to cancel, I was told I would be charged for one more month, but the charge is still there months later. I have emailed again and they "lowered the cost" for me. I do NOT want the product. This is a total scam. I had to dispute the charges with my credit card company using all of the email proof of me trying to cancel for the past 11 months. I also had to change my credit card number to ensure I would no longer be charged. The lack of customer service I have been provided with is unbelievable.
Bottom Line: No, I would not recommend this to a friend
42 people found it helpful
Link to this Review