Rebecca C.
MissouriMember since April 2019

Reviews (1)


    • Apr 24, 2019
    • Verified Reviewer

    Carvana

    Carvana won’t help you

    Overall Experience:

    I bought a vehicle two months ago and have had to take it to the shop four times. When I called to see what they could do, they said they wouldn’t do anything. I explained what I have been through and that I wanted to trade in the vehicle. Again they said no and that they have an inspection they do. The dealership said that if they would have done an inspection they would have caught the issues I have had. Especially the rusted coil and spark plugs in the engine. Which almost caused me to break down on the highway. I have contacted the BBB for help. DO NOT BUY FROM THEM.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Link to this Review
    • Apr 26, 2019

      Company Response from Carvana

      We appreciate you taking the time to share your experience with Carvana. We first and foremost want to apologize for the issues you have been having with your vehicle. We understand it's completely frustrating and we appreciate your patience during this time. Our warranty provider has covered all the requested repairs and we have fixed the issues at hand. We see that you were requesting to swap into a different vehicle because you were concerned about any possible problems you may encounter with the vehicle. Due to the extensive amount of time you have been in the car, we are not able to complete a swap. However, you can absolutely trade in your current vehicle and purchase a new one on our website. We encourage you to contact us if you have any additional questions about your options moving forward, we are here to service you! Thank you again for your patience.


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