Quynh L.
Grand Rapids, MIMember since April 2019

Reviews (1)


    • Apr 27, 2019
    • Verified Reviewer

    Focallure

    Product doesn’t work AND customer service refuses refund

    This company is a COMPLETE SCAM. Beware!

    I got really excited about the Microblading pens and ordered 3 right away for $50 since it was a special deal they were having. It took SIX WEEKS to arrive, and when I was inquiring about my order after week 3, I was told that "due to high demand my product was back ordered and needed more time to get to me."

    It should also be noted that finding contact information on the website was tricky, which was my first red flag (I had not read any reviews beforehand, which was unfortunate because then I wouldn’t have ordered anything).

    I had to reach out again after week 5, and was emailed back that my order was on its way. When it finally did all of the pens didn’t work! They were cheap marker pens that had some felt filler to "hold ink" but there was no ink.

    I again reached out and complained about the product and told them I was fed up and wanted a refund. They advised me to soak the pens I water and to press longer since the ink might have dried up. (How would this "high-demand fresh made pen" be dried up already?). I skeptically took the pens apart and soaked them in water and no ink ever came out; it did not fix the problem, and it was obvious this was a poorly made product being used to just collect people’s money.

    I kept complaining and was answered between "two different people - one was Amit Gupta and the other was Peter Miller." Amit would always just lead me around in circles and kept telling me there was no way for a refund. When I would get Peter he was a little more customer service savvy, but it was hard to reach only him. I’ve finally just thrown my hands up and given up, but will spread the word of these scammers.

    It’s not right to take people’s hard-earned money in exchange for trash.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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